Privacy Policy | Buff Butlers in Cardiff

Buff Butlers in Cardiff
Last Updated: 28 March 2026

At Buff Butlers in Cardiff, your privacy matters to us. This policy explains what personal information we collect, why we collect it, and how we keep it safe. Our website can be found at https://buffbutlersincardiff.co.uk. Everything we do with your data is handled in line with UK data protection law, including the UK GDPR and the Data Protection Act 2018.

About Us

Business Name: Buff Butlers in Cardiff
Address: 20 Plymouth Wood Crescent, Cardiff, CF5 4DN
Email: [email protected]
Phone: 02921690459
For the purposes of UK data protection legislation, we act as the data controller for any personal information you share with us.

The Information We Collect

Information You Give Us Directly

When you get in touch or make a booking, we may collect the following details:

  • Your full name
  • Email address
  • Phone number
  • Event venue address and location
  • Event date and relevant details
  • Any additional information submitted via our enquiry forms

Information Collected Automatically

When you browse our website, certain data may be gathered automatically, including:

  • Your IP address
  • Browser and device type
  • Pages you visited and time spent on them
  • The website that referred you to us

This data is typically collected via analytics tools and cookies.

How We Use Your Information

We use the information we collect to:

  • Respond to your enquiries and provide accurate quotes
  • Confirm, manage, and communicate about your booking
  • Improve the overall quality of our website and services
  • Meet any legal or regulatory obligations that apply to us

We do not sell, trade, or rent your personal data to any third party.

Our Legal Basis for Processing Your Data

We only process your personal data where we have a lawful reason to do so. These include:

  • Contractual necessity — to deliver the services you have requested
  • Legitimate interests — to handle enquiries and develop our services
  • Legal obligation — where we are required to process data by law
  • Consent — for any marketing communications, where you have opted in

Who We Share Your Information With

In order to operate our services effectively, we may share your information with:

  • Performers allocated to your booking
  • Payment processing providers (where applicable)
  • Website hosting and IT support providers

All third parties we work with are obligated to handle your data responsibly and in accordance with the law. We do not transfer your data outside the United Kingdom unless appropriate safeguards are in place.

How Long We Keep Your Data

We only hold onto your personal data for as long as is genuinely necessary. This includes the time needed to:

  • Complete and fulfil your booking
  • Satisfy any legal, tax, or accounting obligations
  • Resolve any disputes that may arise

  • General enquiry data may be kept for up to 24 months for legitimate administrative purposes.

Cookies

Our website may use cookies to help us:

  • Keep the site running smoothly
  • Understand how visitors use our pages
  • Deliver a better overall experience

You are free to manage or turn off cookies at any time through your browser settings. For more detail, please refer to our Cookie Policy where applicable.

Keeping Your Data Secure

We take data security seriously and have technical and organisational measures in place to guard your personal information against:

  • Unauthorised access or misuse
  • Accidental loss or damage
  • Unlawful disclosure

Please be aware that no method of transmitting data over the internet is entirely without risk, and we cannot guarantee absolute security.

Your Rights Under UK GDPR (H2)

You have a number of rights when it comes to your personal data. These include the right to:

  • Access the data we hold about you
  • Correct any information that is inaccurate or out of date
  • Request deletion of your data where appropriate
  • Restrict or object to how we process your information
  • Receive a copy of your data in a portable format
  • Make a complaint to the Information Commissioner's Office (ICO)

ICO Website: https://ico.org.uk
To exercise any of the above rights, please get in touch with us directly at: [email protected]

10. Marketing Communications

We do not send unsolicited marketing messages. If at any point you choose to opt into receiving communications from us, you can withdraw that consent and unsubscribe at any time.

11. Updates to This Privacy Policy

We may revise this Privacy Policy periodically to reflect changes in the law or how we operate. The most up-to-date version will always be available on this page.

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